Frequently Asked Questions
Back
Frequently Asked Questions
LAC CLUB MEMBERSHIP
Orders Related
Shipping Related
FAQ
What are the delivery charges for local deliveries in Singapore?
For orders above S$80, we offer free local delivery to one location within Singapore.
For orders below S$80, a flat rate of S$6 delivery charge is applicable, unless otherwise stated.
What is the mode of delivery?
All items are shipped from our Singapore office via our courier partners (Qxpress/DHL) or our own fleet.
When will I receive my order?
Orders placed by 2pm from Monday to Friday, earliest delivery will be next working day.
Orders placed after 2pm on Friday, during the weekend, or on Singapore gazetted Public Holidays may take up to 3 working days to be delivered.
During peak seasons (e.g. Black Friday, 10.10, 11.11, 12.12 sales, Christmas, New Year, Chinese New Year), delivery may be delayed up to 5 working days.
Please note our office is closed on Public Holidays and certain festive days.
|
Time of Order |
Earliest Delivery |
Example |
|
Monday - Friday |
Next Working Day |
For orders placed on Monday, 11am, earliest delivery will be Tuesday. |
|
Friday after 2pm, Saturday, Sunday, Public Holidays |
Following Working Day |
Order placed on Friday after 2pm will be processed on following Monday and delivered on Tuesday earliest |
What are the delivery timings?
Qxpress:
Monday to Saturday: 9am - 9pm (Timings may vary during peak seasons)
Sunday & Public Holidays: No delivery
Monday to Friday: 9.30am - 7pm (Timings may vary during peak seasons)
Weekend & Public Holidays: No delivery
Own Fleet Delivery:
Monday to Friday: Subject to availability
Weekend & Public Holidays: No delivery
How do I track status of my delivery?
Login your account’s order page.
The “Shipped” status indicates that your items have been picked up by our courier for shipping.
You will also receive an automated email with your parcel’s Tracking ID and URL once the status changed to "Shipped".
I would like to change my shipping address or contact number.
Login your account’s order page to update your information.
If your order has been placed, email us at hello@lac.sg immediately with your order number and new address. Our Customer Service will respond within one working day.
*Changes in shipping details after order submission may incur additional processing time, delivery delays, and an administrative charge of $10.00.
What if I am not at home when the order arrives?
Qxpress: Arrange for an authorised person to receive the items and sign the delivery order (DO).
The courier may attempt to contact you for re-delivery if no one is available. Re-delivery attempts may incur additional charges.
DHL: You will be notified by DHL via SMS/email to inform you on the Tracking URL & expected delivery date and DHL will liaise with you directly on how you would like to receive your parcel.
You may opt from the following options if no one is available to receive parcel at the stated date:
- Change Delivery Date
- Self-Collect from Designated Locker
- Leave Parcel with Neighbour
- Provide Alternative Address
What if I want contactless delivery?
Email us at hello@lac.sg or contact LAC Live Chat (Monday-Friday, 9am-6pm, except Public Holidays) with your order number and request. We cannot accommodate requests once the parcel is out for delivery.
What should I do if I don't receive my order?
If you do not receive your parcel despite the tracking status indicating "Delivered," email us at hello@lac.sg
or contact LAC Live Chat (Monday-Friday, 9am-6pm, except Public Holidays) with your order number.
Requests made more than 7 days from the delivery date will not be eligible for missing or lost parcel claims.
Payment Related
Returns & Refunds
Privacy Policy
Can't Find What You Are Looking For?
Chat with us