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Frequently Asked Questions

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Frequently Asked Questions

LAC CLUB MEMBERSHIP

What are the LAC Club Membership Privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

This is my birthday month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from your mailing list?

Orders Related

I signed in with my LAC Club membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my LAC$ online?

Do I get LAC$ for shopping online?

Shipping Related

International Shipping

Payment Related

How do I offset my purchases with my LAC$?

How do I offset my purchases with my LAC$?

How do I redeem e-Gift Card?

What are the payment options?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

How do I request for a refund of items bought on your webshop?

To initiate a refund, please note that below criteria have to be met:

1. Request must be made within 14 days from the date of invoice/receipt.
2. Your item(s) must be unopened and in the same condition that you received/purchased, in the original packaging with the sales invoice.
3. For orders outside of Singapore, please note that you will have to bear the shipping cost for return.

Please note that LAC Club membership and all eGift Cards are strictly non-refundable and non-returnable.

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How do I request for a refund of items bought on your webshop?

To initiate a refund, please note that below criteria have to be met:

1. Request must be made within 14 days from the date of invoice/receipt.
2. Your item(s) must be unopened and in the same condition that you received/purchased, in the original packaging with the sales invoice.
3. For orders outside of Singapore, please note that you will have to bear the shipping cost for return.

Please note that LAC Club membership and all eGift Cards are strictly non-refundable and non-returnable.

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