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Frequently Asked Questions

LAC CLUB MEMBERSHIP

What are the LAC Club Membership Privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

This is my birthday month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from your mailing list?

Orders Related

I signed in with my LAC Club membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

The 'Shipped' status indicates that your item(s) is out for delivery. You can expect to receive your order within the next few business days.

Can I redeem my LAC$ online?

Do I get LAC$ for shopping online?

Shipping Related

International Shipping

Payment Related

How do I offset my purchases with my LAC$?

How do I offset my purchases with my LAC$?

How do I redeem e-Gift Card?

What are the payment options?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

How do I request for a refund of items bought on your webshop?

Exchanges

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I placed an order online and the order status is 'Shipped'. What does this mean?

The 'Shipped' status indicates that your item(s) is out for delivery. You can expect to receive your order within the next few business days.

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